We have a set up web filtering categories and white lists set up that have worked for years.
Now, I believe I do understand how the web filtering system works and that - at some level - the results are dynamic as web pages appear, disappear and change. So that is not the issue I'm having or I wouldn't bother.
We have loan officers that work in automobile and real estate lending. They need to reach certain web sites just to do their jobs.
When those sites work fine for years and are suddenly blocked, the reasons given seem flimsy.
For example, a real estate broker site (in a small community) works fine. Suddenly it is blocked by "Enhanced_Shopping".
Then, just as suddenly, it is not blocked. My choices are:
- tell the user to just bear with it and hope it comes back (not acceptable)
- put the site in a white list; but the rationale for doing this is because the filtering guys have messed up. Their mistake, our cost.
- report the problem to the filtering guys. How??